SupplierHQ vs FareHarbor
FareHarbor is a booking engine. SupplierHQ is the dashboard that sits on top of your OTAs. Different tools, different jobs — here's why operators are adding SupplierHQ.
What is FareHarbor?
FareHarbor is a booking and reservation system owned by Booking Holdings. It handles direct bookings, website widgets, and channel distribution. But it comes with a $5K/year website lock-in, an 18% credit card convenience fee, and operators report getting suspended for testing alternatives.
Your booking system shouldn't hold your website hostage.
Your website isn't yours.
FareHarbor builds your website — and charges $5K/year to keep it. Leave, and you start from scratch. That's not a partnership, that's a hostage situation.
18% convenience fee on every card payment.
On top of your OTA commissions, FareHarbor takes 18% on credit card bookings. That's money out of your pocket on every single transaction.
Test an alternative? Get suspended.
Operators report FareHarbor suspending accounts when they trial competitors. Your business data, locked behind a login you no longer control.
Great for bookings. Terrible for management.
FareHarbor handles reservations. But your morning manifest, Viator sync, review tracking, ranking optimization? You're still copy-pasting between 5 tabs.
Feature comparison
How SupplierHQ and FareHarbor stack up, side by side.
| Feature | SupplierHQ | FareHarbor |
|---|---|---|
| Viator real-time sync | ||
| Booking management | ||
| Revenue & commission dashboard | ||
| AI ranking optimizer | ||
| Review management | ||
| Guest CRM & history | ||
| Morning briefing (WhatsApp-ready) | ||
| Direct booking widget | Roadmap | |
| Website builder | $5K/yr lock-in | |
| Channel distribution | Viator + GYG | Multi-OTA |
| No commission on platform | €49/mo flat | 18% on cards |
| Data portability | CSV/JSON export | Limited |
The bottom line
FareHarbor is a booking engine — it handles reservations and direct sales. SupplierHQ is a management dashboard — it handles everything else. If you sell on Viator, you need both: FareHarbor for direct bookings, SupplierHQ for the daily operations FareHarbor doesn't touch. No lock-in, no convenience fees, no surprises.
Ready to try a different approach?
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